Every customer from the B2B sector is entitled to use the Murdotec onlineshop.

Ordering by e-mail is of course possible, but processing via the onlineshop gives you a better overview of your order history. Of course, every customer also has every other contact option available, see www.murdotec.de/en/contact.

You can use our onlineshop both with a registered user account and as a guest. Registration has the great advantage that you save time when placing further orders because all your personal data is already available. Also the insight into the order history is reserved for registered users only.

You will immediately receive a confirmation of receipt of your order. As soon as your order has been processed, we will send you our order confirmation with the binding delivery date.

Cancellations are possible as long as we have not yet processed your order. However, this happens very quickly within a few hours. Please understand that on the one hand we do our maximum to stop an order at your request, but on the other hand we are extremely fast in our processes to prepare it for dispatch as quickly as possible. For this reason, it is often no longer possible to cancel or change orders. Simply contact us by e-mail, contact form or telephone.

Your freight and packaging costs will be determined according to the volume, type and quantity of products ordered. This is done during the ordering process before you submit the order. The shipping prices include packaging material and insured forwarding dispatch.

From 300 kg total weight, we deliver free of shipping costs within Germany.

We only ship via the webshop within Germany. Do you need our material in a country outside Germany? Feel free to send us an e-mail to shop@murdotec.de and we will be happy to help you.

We prepare the ordered plates for shipping as quickly as possible, so the delivery time is usually between two and five working days.

Please contact us at any time if you have any questions about our materials. We have a team of application engineers at your disposal to find the right material for you.

Please feel free to order the desired quantity. After receipt of the order, the best possible delivery date will be checked and communicated to you with the order confirmation.

Do you need panels that are not listed in the shop? Simply contact us by e-mail, contact form or telephone. See www.murdotec.de/en/contact.

Our technical data sheets, product handling information, FDA declarations, certificates and further information can be found in our download area.

You will receive the declaration of conformity together with the delivery note. To ensure order-related traceability, the declaration of conformity contains an individual batch number.

We accept prepayment, credit card, PayPal, immediate transfer (Klarna) and payment by invoice by agreement.

The invoice will be sent to the e-mail address you have provided after the goods have been dispatched. If the invoice is to be sent to a different e-mail address, please inform us of this with your order.